As your ICT provider EQIP used experience and a variety of techniques and methods to advise/assist your company. Examples are:
Support of users/customers via servicedesk concept.
Addresses effective and efficient way of introducing changes on an IT platform (infrastructure, hardware, software). Keeping in mind aspects like time, money, scope, quality and risk.
Link between IT department, users/customers (of the services and products made available by the IT department) and external suppliers. The Service Level Manager ensures that contractual agreements are in place between supplier and user/customer and documented in a Service Level Agreement (SLA) or Operational Level Agreement (OLA). Service Level Management also ensures that the agreed upon service is reported on in order to ensure all agreements are met and to ensure the quality of the service.
Focusses on eliminating or reducing risk to the service and in that way ensuring continuity in case of a calamity like a fire, power interruption of flood. Goal is that a service remains operational to a pre-defined minimal level when a disaster or calamity takes place. A Disaster Recovery Plan for example is part of this process.
Focusses on efficient and effective daily operations (maintenance, back-up and restore, monitoring etc.)
Inventory of Current (IST) and desired (Soll) situation, Interviews and surveys (e.g. behavioral or survey), Advisory Reports, Business Cases (strategic, tactical and/or operational)
Day to day management (Service Desk, Software- or Hardware team). EQIP prides itself in coaching employees and bringing them to their next level of skills and competencies. Coaching is a passion in our eyes which is done with quality and most of all integrity. We excel in situational leadership where one person/team/department needs a directional and another more coaching leadership style.
EQIP Consultancy uses a variety and/or combination of tools and methods (PRINCE2, IPMA, Scrum/Agile) in order to achieve the project goals within the frame of time, money and quality.